Contact support promptly and do not alter delivered account credentials while a case is under review.
1. Cancellation
An order may be cancelled within 15 minutes only if processing has not started. Cancellation is normally unavailable after processing or delivery begins.
2. Eligible problems
Review may be available for non-delivery, wrong or invalid access, a successful payment with no order, or a verified technical issue that cannot be repaired.
3. Evidence
Support may request order details, screenshots or other evidence needed to verify the problem.
4. Non-eligible cases
Successful delivery, ordering the wrong product, device or system incompatibility, and change of mind are generally not eligible.
5. Review and timing
Verification normally requires 24 to 48 hours. Approved standard refunds are generally processed within 24 hours and may require up to 3 business days; bulk cases may require 7 to 15 business days.
Live Chat is recommended for the fastest response.