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Policy centre

Terms & Conditions

The conditions that apply to digital products, delivery, access, support, warranty and customer responsibilities.

Last published12 Aug 2026
Important

Ask support before ordering if access, device or region requirements are unclear.

1. Product review

Customers must review product features, duration, access method, system requirements and restrictions before ordering.

2. Digital delivery

Products are delivered digitally; no physical media is supplied. Available payment methods are only those currently enabled and shown at checkout.

3. Processing hours

Normal support and processing hours are 10:00 AM to 11:00 PM Bangladesh time. Orders placed later may be processed from 10:00 AM the next day.

4. Delivery estimates

In-stock products are normally delivered within 10 minutes to 2 hours. Special or on-demand products may require additional working time, and delays are communicated.

5. Digital-product limitations

Successfully delivered digital products are generally non-returnable. Verified wrong, inactive or invalid delivery will be repaired or replaced where possible.

6. Warranty and misuse

Warranty follows the published subscription duration. Unauthorized account changes, misuse and customer-device issues may be excluded after verification.

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